Publications

2015 Control System Integrators Digital Marketing Benchmark Report

With my background in industrial controls and leadership positions in the International Society of Automation (ISA), control system integrators are near and dear to my heart. I have lots of friends and colleagues who work in that industry. Over the past few years, I’ve conducted dozens of digital marketing assessments for control system integrators and other … Read more

21st-Century Automation Marketing

This story accompanies Control Magazine’s December 2012 Cover Story that talks about the Top 50 Automation Companies on the United States and the World for 2011. How are is the industrial automation market doing with inbound marketing? Well, let’s put it this way: The good news is that the bar is low. The first company to grasp, … Read more

Internet Technologies for ISA Sections and Nonprofits

Delivered at the 2009 Joint ISA District Leadership Conference, this presentation touches upon many of the low/no cost technologies available to meet their respective missions. It also introduces some new web topics including web 2.0 and social media.

Introduction to Cyber Security

This presentation introduces low/no cost measures any organization can and should employ. This version of the presentation is offered by the New England Water Works Association’s IT and Security and Preparedness committees in operator training and certification courses. [slideshare id=889219&doc=intro-to-cybersecurity-1231092630046554-1&w=425]

Labs Expand Services to Gain Market Share

This article was published in Water & Wastewater World’s April, 2006 Lab, Sampling & Analytical Equipment Roundup.  The following are excerpts from the article: The laboratory analytical services market has changed little over the last twenty years. With stagnant prices and rising costs, constant improvement is required simply to stay competitive. Laboratories are looking for … Read more

Risk Governance for Water Utilities

This presentation discusses how and why to implement risk-based decision making for water utilities. It was presented on November 30, 2005 at a seminar sponsored by the New Hampshire Water Works Association and the New Hampshire Department of Environmental Services. [slideshare id=925479&doc=risk-governance-1232163835250260-2&w=425]